Privacy Policy

Welcome to Total HVAC System! We’re committed to protecting your privacy and being transparent about how we collect and use your personal information.

1. What Personal Data We Collect

We may collect the following data when you use our website or services:
– Contact Information: Name, email, phone number, billing/shipping address.
– Account Credentials: Login username and password if you register.
– Technical & Usage Data: IP address, browser and device type, pages visited, referrer data, time zone, and interaction metrics (e.g., clicks, mouse movement).
– Transactional Data: Itemized purchases, service bookings, payments, and customer support interactions.

2. How We Use Your Data & Legal Basis

We use your personal data for:
– Processing your orders, bookings, payments, and customer support requests.
– Enhancing your experience through personalized content and recommendations.
– Monitoring and improving website performance and security.
– Complying with applicable laws and legal obligations.

3. Data Sharing & Third-Party Partners

We do not sell or rent your personal information. We may share data only with:
– Service providers aiding in payments, hosting, analytics, or customer service.
– Legal authorities when required by law or to prevent fraud or unlawful activity.
– Successor entities in the event of business restructuring or sale—only when adequately protected.

All third parties are required to protect your data in line with this policy and applicable laws.

4. Cookies & Tracking Technologies

We use cookies, web beacons, JavaScript, and similar technologies to:
– Maintain account login sessions.
– Analyze site performance and visitor behavior.
– Provide personalized marketing (only if you accept).

5. Data Security & Retention

We implement robust technical and organizational measures to protect your data. While no system is entirely secure, we continuously monitor and update our security practices.
We retain your personal data for as long as needed to fulfill the purposes above—or as required by law. Once data is no longer needed, it is either deleted or anonymized.

6. Changes to This Policy

We may update this policy over time. The effective date at the top will reflect changes. If updates are material, we will notify you via email or prominent notice. Continued use of our website constitutes acceptance of the revised policy.